Return and Refund Policy

At Pindan Engraving, your satisfaction is our top priority. We take pride in crafting custom-made products that are not only beautiful but designed to last.

Returns

We offer a 30-day return policy. If you’re not completely satisfied with your purchase, you have 30 days from the date of receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition you received it, with tags, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact us at hello@pindanengraving.com.au and provide details or photos to help us assist you.

Personalised Products

Due to the custom nature of our products, we cannot accept returns on personalised items. Once your order has entered the production process, typically within a few hours of being placed, no changes or cancellations can be made. If you realise there’s an issue with your order, please contact us immediately. If possible, we will make adjustments, but once the item is personalised no further changes can be made.

Incorrect or Faulty Orders

If you receive an incorrect or faulty item, please inspect your order upon arrival and contact us immediately at hello@pindanengraving.com.au with details and photos. We will work with you to resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process the refund.

Thank you for choosing Pindan Engraving. We’re here to make sure you love your purchase!