Processing and Shipping Policy

Order processing

Processing time depends on the product, quantity and personalisation required. Please check any timing stated on the product page or in your quote.

For custom engraving, production may depend on receiving complete wording, suitable artwork and approval of the design.

If you need your order for a particular date, contact us before ordering so we can check whether your deadline is achievable.

Shipping costs and delivery

Available shipping methods and charges are shown at checkout or included in your quote.

Delivery time begins after dispatch and is separate from production time. It varies according to the destination and shipping service selected.

Delivery estimates are estimates, rather than guaranteed arrival dates. Express shipping does not shorten engraving or production time.

Collection in Broome

Collection from our Chinatown shop can be arranged. Please wait for confirmation that your order is ready before visiting.

International orders

Where international shipping is available, delivery may take longer because of distance, customs processing and local postal services.

Import duties, taxes or customs charges may apply. Please check your destination country’s requirements before ordering.

Delayed, missing or damaged deliveries

If your order is delayed, missing or arrives damaged, contact us with your order number and relevant details. For damaged items, please retain the packaging and provide photographs where possible.

We will investigate with the delivery provider and work with you to resolve the problem. Your rights under Australian Consumer Law are not affected by this policy.

Contact

For processing, shipping or collection enquiries, please use our contact form. Include your order number, if available, so we can help you.