Refunds, Returns and Exchanges

Change-of-mind returns

For non-personalised products, you may request a return within 30 days of receiving your item.

Items must be unused, in their original condition, with tags where supplied and original packaging. Please provide proof of purchase.

These conditions apply to change-of-mind returns, not claims relating to faulty or incorrectly supplied items.

Personalised products

We do not accept change-of-mind returns for engraved, personalised or custom-made products.

This does not affect your rights under Australian Consumer Law if a product is faulty, incorrectly supplied or does not match the agreed description.

Please check names, dates, spelling and artwork carefully before approving your order.

Changes and cancellations

If you need to change or cancel an order, contact us promptly. We will check whether production has started and explain what changes are still possible. Once personalisation has begun, changes or change-of-mind cancellations may no longer be possible.

Faulty or incorrect items

If you believe there is a problem with your order, use our contact form and include your order number, a description and photographs where helpful.

We may assess the item before providing a remedy. For a major product failure, you may choose a refund or replacement. For a minor problem, we may repair it free of charge within a reasonable time. Further remedies apply if the problem cannot be resolved within a reasonable time.

Original packaging is not required for faulty-product claims. Your consumer guarantee rights are not limited to 30 days.

Return costs and refunds

Contact us for return instructions. If we confirm a product fault, we will reimburse reasonable return postage costs. Please retain your postage receipt.

Refunds will generally be returned to the original payment method unless otherwise agreed. Your payment provider may take additional time to process the refund.

Contact

Please use our contact form for return, refund, exchange or cancellation enquiries.

Nothing in this policy excludes your rights under Australian Consumer Law.